Last updated: June 2026
General Policy
Most of our services — such as SMS, WhatsApp and voice credits — are consumable and delivered digitally. Once credits are purchased and a campaign is initiated, the amount used is non-refundable.
Unused Credits
Unused SMS, WhatsApp or voice credits generally do not expire and remain available in your account. Refunds for unused credits are considered on a case-by-case basis and may be subject to deductions for gateway and processing charges.
Service Projects
For project-based services such as website development, app development or SEO, refunds (if any) are governed by the specific agreement or proposal signed for that project. Work already completed is non-refundable.
Non-Refundable Items
Setup fees, DLT/registration charges, third-party charges and any service already rendered or consumed are non-refundable.
How to Request a Refund
To request a refund, contact us at info@v-touch.in with your order details and reason within 7 days of purchase. Approved refunds are processed to the original payment method within 7–14 business days.
Contact Us
For any refund-related questions, contact V Touch Solutions at info@v-touch.in or +91-9473-558-017.